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Shopping Faqs-Public Customers

Q: How much is shipping?
A: Shipping charges are as follows:

  • Canadian customers 
    $7.00 first book, $2.00 each additional book within same order

  • US customers
    $9.50 first book, $2.50 each additional book within same order

  • International customers via ground 
    $16.00 first book, $4.00 each additional book within same order

  • International customers air 
    $23.00 first book, $4.50 each additional book within same order

Q: When will my order arrive?
A: Most orders are shipped within 24 hours of receipt via CanPar or Canada Post. Service is usually overnight for residents within the Lower Mainland region of British Columbia, and two to three (2-3) days for residents elsewhere in Canada. In the US, delivery usually takes about a week (but please do allow for customs delays).

When viewing your shopping cart, choose the shipping option that is appropriate. The shopping cart will automatically display the shipping and handling cost for each of these options prior to final checkout. Remember, prices are in Canadian funds. Use the Currency Converter to determine the cost of the order in your own currency.

Once youíve placed your order, you will receive an order confirmation e-mail. When your order has been shipped, youíll receive another e-mail that includes a link where you can track your order while itís in transit.

Heritage Group Distribution takes customer service seriously and is available to answer any questions you may have.

Q: What currency do you accept?
A: Canadian Currency, eh? All of the prices listed on our website are in Canadian funds. With the US dollar often higher than the Canadian dollar, this may result in savings for shoppers in the United States. To check the current value of your home currency click on the Currency Converter. If you use Visa or MasterCard, your bank will automatically convert all credit card purchases to your home currency at fair international rates.

Q: How much will my books be taxed?
A: Books are taxed at a rate of 5%.

Do you have another question or need clarification?
Please contact us.


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Heritage Group Distribution
Suite 8, 19272 - 96th Avenue,
Surrey, BC Canada V4N 4C1
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